PGP License expiration may cause drives encrypted with PGP Whole Disk Encryption to automatically decrypt
| Article:TECH179865 | | | Created: 2012-01-25 | | | Updated: 2012-01-26 | | | Article URL http://www.symantec.com/docs/TECH179865 |
Problem
When a license for PGP Desktop expires, it may force the automatic decryption of drives encrypted with Whole Disk Encryption.
Environment
This primarily occurs with PGP Desktop 9.x in a managed environment.
Cause
This can occur under the following scenarios:
- An enrolled user does not login prior to the license expiration, and then logs in after the license is expired.
- An enrolled client is unable to contact Symantec PGP Universal Server to renew the license.
- The Consumer Policy for the client is setup to use the Default license.
- License has been expired for 90 days or more.
Because the license is stored on a per-user basis, an infrequently-used user account can end up with an expired license. Once used, it can trigger this issue.
Solution
Upgrading to the latest version of PGP Desktop can provide a solution to this issue since it has a different license behavior. If you have upgraded from a previous version of Symantec PGP Universal Server and have input your client license, it will be used instead of the default license.
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Article URL http://www.symantec.com/docs/TECH179865
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