Agent for Windows (AWS) hangs when attempting a redirected restore of a Hyper-V virtual machine from tape when hardware encryption was enabled on the backup job.

Article:TECH179922  |  Created: 2012-01-26  |  Updated: 2012-05-30  |  Article URL http://www.symantec.com/docs/TECH179922
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Article Type
Technical Solution


Environment

Issue



The Agent for Windows (AWS) hangs when attempting a redirected restore of a Hyper-V virtual machine from tape when hardware encryption was enabled on the backup job.

If hardware encryption is disabled, the agent crashes on the remote Hyper-V host during the restore.

NOTE: this issue has only been seen when restoring to a Hyper-V host that is in a workgroup. Restores to Hyper-V hosts in the same domain as the Backup Exec media server are successful.


Solution



Workaround:

Duplicate backup set to disk and restore from set on disk.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com

 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2674251
Description

Hyper-V: Beremote hangs during redirected restore from tape of full VM when hardware encryption was enabled on backup.


SourceUMI
ValueV-79-57344-65072
Description

Connection to the restore target has been lost. Operation canceled.


SourceError Code
Value0xe000fe30
Description

Communication has failed.



Article URL http://www.symantec.com/docs/TECH179922


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