DEPRECATED : pcAnywhere TECH179960 hotfix

Article:TECH179960  |  Created: 2012-01-26  |  Updated: 2012-04-12  |  Article URL http://www.symantec.com/docs/TECH179960
Article Type
Technical Solution

Product(s)

Issue



Note: pcAnywhere 12.5 SP4 and pcAnywhere Solution 12.6.7 have now been released. These versions of pcAnywhere include all previous hot fixes and an updated security model. Symantec recommends that customers install either pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7.

For more information about these releases and for upgrade instructions, see the following article:
www.symantec.com/docs/DOC5442


Solution



Supported versions

The following tables outline the versions that are currently supported by the attached hotfix file. As the hotfix file is updated, more versions will become supported.

 

Note: This hotfix should not be applied to the Host and Remote versions of pcAnywhere.

 

pcAnywhere (box product)

Version
12.5 SP3
12.5 SP2
12.5 SP1
12.5
12.1
12.0

 

pcAnywhere Solution

ITMS version pcAnywhere version
ITMS 7.1 SP2 pcA Solution 12.6.7580
ITMS 7.1 SP1 pcA Solution 12.6.65
ITMS 7.1 pcA Solution 12.6.65
ITMS 7.0 pcA Solution 12.5.539

This hotfix does not apply to systems that only have Access Server installed.

For information and instructions on how to detect pcAnywhere and determine what version is running on a system, see the article at the following URL:
www.symantec.com/docs/HOWTO66132

 

Known issues

The following is the known issue with this hotfix.

  • If the hotfix is applied before you upgrade to 12.5 SP3, it needs to be reapplied after the upgrade.

 

Upgrading to pcAnywhere 12.5 build 486 (SP3)

Before you install this hotfix, Symantec strongly recommends that upgrade to pcAnywhere 12.5 build 486 (SP3). For more information and instructions on how to do this, see the article at the following URL:
http://www.symantec.com/docs/TECH180597


If you cannot install pcAnywhere 12.5 build 486 (SP3), you can still install this hotfix. However, you must reapply the hotfix after you install any service packs.
 

Installing the hotfix

  1. Complete one of the following tasks:

Receive the hotfix with LiveUpdate or install the hotfix without LiveUpdate.
See "Receiving the hotfix with LiveUpdate"
See "Installing the hotfix without LiveUpdate"

  1. Complete the following task:

Verify the update.
See "Verifying the update"

 

Receiving the hotfix with LiveUpdate

LiveUpdate is the preferred way to install this hotfix. In the pcAnywhere application, click Help > LiveUpdate. After LiveUpdate opens, the update begins. For LiveUpdate to apply this hotfix, you must be on pcAnywhere version 12.5 SP3. If you have never performed a LiveUpdate on pcAnywhere version 12.5  you must run five updates before the hotfix installs. You may be required to reboot your computer before the installation through LiveUpdate is complete.

If you are an administrator and want to silently trigger a LiveUpdate with another tool, you can type the following at the command line:

luall -s -a -p "pcAnywhere"

If you choose to trigger a LiveUpdate with the command line, you may need to run the trigger five times. You only need to run it five times if you have never performed a LiveUpdate on the current version of pcAnywhere.

 

Installing the hotfix without LiveUpdate

Use the attached file, PCAnywhere_12.x_Tech179960.MSI, to apply the update. To apply the update silently, use the /qn switch. For example: msiexec /i PCAnywhere_12.x_Tech179960.msi /qn
This MSI applies to pcAnywhere Solution clients and the pcAnywhere boxed product. It is the preferred method of updating the software if LiveUpdate is not installed.
 

For pcAnywhere versions 12.5 and higher, the MSI detects which versions of awhlogon.dll, awterm32.dll, and awrem32.exe you have and lays down the correct patched version of the dll. If there are no corresponding patched versions for your current binary versions, you will receive the following error, “This install is not valid for your version of pcAnywhere.”

You may also receive an error when the installation of the hotfix starts or stops the Symantec pcAnywhere Host Service. You can safely ignore this error.

Note: In some cases after you run the MSI the pcAnywhere service will start even if it was not running previously. This allows users with Administrator credentials to connect to the computer via pcAnywhere. In this case, simply rebooting the computer will restore this service to its default state.

 

Verifying the update

To verify the update, check the file version of awhlogon.dll, awterm32.dll, and awrem32.exe as follows:

  • On computers with 32-bit versions of Windows, these files will be in C:\Program Files\Symantec\pcAnywhere.
  • On computers with a 64-bit version of Windows, these files will be in C:\Program Files (x86)\Symantec\pcAnywhere.
  • Your install path is different if a non-default location was used.
  • Use the following tables to figure out what version the file should be after the update.


NOTE: Depending on how the hotfix was installed, you can also see the version number by browsing to Help > About Symantec pcAnywhere in the pcAnywhere application.
 

pcAnywhere (box product)

Version awhlogon.dll change awterm32.dll change awrem32.exe change
12.5 SP3 12.5.1.486 > 12.5.1.500 12.5.1.486 > 12.5.1.514 12.5.1.486 > 12.5.1.514
12.5 SP2 12.5.0.463 > 12.5.0.480 12.5.0.463 > 12.5.0.482 12.5.0.463 > 12.5.0.482
12.5 SP1 12.5.0.442 > 12.5.0.480  12.5.0.442 > 12.5.0.482 12.5.0.442 > 12.5.0.482
12.5 12.5.0.265 > 12.5.0.300  12.5.0.265 > 12.5.0.302 12.5.0.265 > 12.5.0.302
12.1.0 12.1.0.446/447/448 > 12.1.0.470 12.1.0.446/447/448 > 12.1.0.471 12.1.0.446/447/448 > 12.1.0.471
12.0.3 12.0.2.174 > 12.0.3.402
12.0.1.156 > 12.0.1.357
12.0.2.174 > 12.0.3.403
12.0.1.156 > 12.0.1.358

12.0.2.174 > 12.0.3.403
12.0.1.156 > 12.0.1.358

12.0.0.132 > 12.0.1.358

12.0.2 12.0.2.174 > 12.0.3.402
12.0.1.156 > 12.0.1.357 
12.0.2.174 > 12.0.3.403
12.0.1.156 > 12.0.1.358

12.0.2.174 > 12.0.3.403

12.0.1.156 > 12.0.1.358
12.0.0.132 > 12.0.1.358

12.0.1 12.0.1.156 > 12.0.1.357  12.0.1.156 > 12.0.1.358  12.0.1.156 > 12.0.1.358
12.0.0.132 > 12.0.1.358

 

pcAnywhere Solution

ITMS version pcAnywhere version awhlogon.dll change awterm32.dll change awrem32.exe change
ITMS 7.1 SP2 pcA Solution 12.6.7580 12.5.0.1021 > 12.5.0.1023 12.5.0.1021 > 12.5.0.1026 12.5.0.1021 > 12.5.0.1026
ITMS 7.1 SP1 pcA Solution 12.6.65 12.5.0.675 > 12.5.0.679 12.5.0.675 > 12.5.0.680 12.5.0.675 > 12.5.0.680
ITMS 7.1 pcA Solution 12.6.65 12.5.0.675 > 12.5.0.679 12.5.0.675 > 12.5.0.680 12.5.0.675 > 12.5.0.680
ITMS 7.0 pcA Solution 12.5.539 12.5.0.618 > 12.5.0.631 12.5.0.618 > 12.5.0.632 12.5.0.618 > 12.5.0.632

  

Uninstalling the hotfix

For information and instructions on uninstalling this hotfix, see the article at the following URL:
www.symantec.com/docs/HOWTO73165

 

Troubleshooting

Please note that LiveUpdate may not work on Windows 7 computers with pcAnywhere 12.5. This is a known issue with pcAnywhere 12.5 and Windows 7. For information and instructions on installing LiveUpdate version 3.3, see the article at the following URL:
www.symantec.com/docs/TECH140001

 

You may receive the following error message during the MSI installation, "Error 1721. There is a problem with this Windows Installer package…". If you do, make sure that Microsoft Visual C++ runtime libraries are installed. For information on how to do this, see the article at the following URL:
www.microsoft.com/download/en/details.aspx?id=5638

 

FAQ

Q. If I have not installed the TECH179526 hotfix do I need to install both the TECH179526 hotfix and this hotfix?
A. No. Just install this hotfix.


Q. Is this hotfix compatible with pcAnywhere rollup hotfix version 12.6.66 (www.symantec.com/docs/TECH159971)?
A. Yes.


Q. Is this hotfix compatible with pcAnywhere rollup hotfix version 12.5.0.49 (www.symantec.com/docs/TECH123841)?
A. No.


Q. Is this hotfix compatible with the Privacy Patch (www.symantec.com/docs/TECH138171)?
A. No.

 

Q. Is this hotfix compatible with pcAnywhere rollup hotfix version 12.5.542 (www.symantec.com/docs/TECH168996)?
A. Yes.

 

 

For more information, see the following articles:

Security Issue: Patching pcAnywhere’s vulnerabilities with Software Management in Symantec Management Platform

Uninstalling pcAnywhere


Disabling pcAnywhere


Attachments

TECH179960_DK.pdf (383 kBytes)
TECH179960_FI.pdf (381 kBytes)


TECH179960_NL.pdf (262 kBytes)
TECH179960_NO.pdf (262 kBytes)
TECH179960_PL.pdf (376 kBytes)
TECH179960_RU.pdf (337 kBytes)
TECH179960_SV.pdf (265 kBytes)


Article URL http://www.symantec.com/docs/TECH179960


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