GRT (Granular Recovery Technology) restore of mails in Exchange 2010 fails with error "EWS extended error: Invalid value"

Article:TECH180066  |  Created: 2012-01-27  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH180066
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Article Type
Technical Solution


Issue



GRT restore of delivery receipts in Exchange 2010 fails with following error in the job log:


Error



0xe00002fd -  Cannot restore properties of one or more messages or folders. Review the credentials for the resources in the job, and then run the job again.

Error in SGMON (or beremote debug) on  CAS:

MsgItem::CloseItem() - EWS extended error: Invalid value 'Subject of the email' 


Solution



Workaround:

Restore database to Recovery Database and extract contents.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec

Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2675301
Description

EXCH: GRT restore of Exchange 2010 fails with EWS error "EWS extended error: Invalid value"


SourceUMI
ValueV-79-57344-765
Description

Cannot restore properties for one or more messages or folders. Review the credentials for the resources in the job, and then run the job again.



Article URL http://www.symantec.com/docs/TECH180066


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