Backing up Exchange 2007/2010 with GRT enabled to disk takes several hours during the snapshot phase, where Exchange non-GRT or GRT to tape take minutes.

Article:TECH180073  |  Created: 2012-01-27  |  Updated: 2012-03-02  |  Article URL http://www.symantec.com/docs/TECH180073
Article Type
Technical Solution

Product(s)

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Problem



During the GRT backup to disk of Exchange 2007 or Exchange 2010, the snapshot phase takes an extended amount of time to complete.

Looking in the System event logs of the Exchange server it is noticed that the VSS start command and stop command occur hours apart.

When non-GRT or GRT to tape is used, this delay does not occur and you can see the VSS start and stop events within minutes of each other.


Cause



This issue is currently being investigated by Symantec.


Solution



Workaround:

Choose one of the three workarounds.

  1. Run Exchange non-GRT backups to disk.
  2. Run Exchange GRT backups to Tape.
  3. Let the Exchange GRT to disk job complete if the delay fits into backup window.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 


NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value2675415
Description

EXCH: Backing up GRT to disk takes several hours during the snapshot phase, where non-GRT or GRT to tape take minutes


Article URL http://www.symantec.com/docs/TECH180073


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