Software Updates fail to install with Exit Code 17028, 17031, 17035 and other related errors.

Article:TECH180083  |  Created: 2012-01-27  |  Updated: 2014-01-23  |  Article URL http://www.symantec.com/docs/TECH180083
Article Type
Technical Solution


Issue



Client's Log / Agent GUI display Software Updates fail to install with Exit Code 17028, 17031, 17035 and other related errors.

 


Error



Exit Code 17025, 17028, 17031, 17035


Environment



Patch Management 7.1 SP1 & SP2


Cause



Problems with how the software was deployed, upgraded with a Service Pack, or later components were installed.


Solution



Method 1: Run the "Microsoft Office Diagnostics" tool reports (can be found in Start \ Programs \ Microsoft Office \ Microsoft Office Tools \ Microsoft Office  Diagnostics). Check to see if any repairs are needed on the product.
 

Method 2: Uninstall / Reinstall the Office Suite to ensure the versions and product are in order.
 

Advisory: If Patch Management still continues to fail installing these software updates, then work through KM: HOWTO60789 , and contact Support to provide this information as there is a possibility of an inaccurately targeting Software Update Rule.

Method 3: Ensure there are proper language packs or Service Packs installed on the client for Office, for if the client's targeted dll's (vulnerable files) are lower than the targeted level for IsInstalled=TRUE, then the update will target; however, if the base software is not laid down properly with the level of SP's & LP's then it will fail to install. The best method for ensuring 100% compliance is to get the base software to supported status.




Article URL http://www.symantec.com/docs/TECH180083


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