NOTICE OF END OF LIMITED SUPPORT AND END OF SUPPORT LIFE for Backup Exec Infrastructure Manager

Article:TECH180188  |  Created: 2012-01-30  |  Updated: 2012-01-30  |  Article URL http://www.symantec.com/docs/TECH180188
Article Type
Technical Solution


Issue



Notice of Timelines for End of Life, End of  Limited (or Standard) Support, and End of Support Life for Backup Exec Infrastructure Manager, version 12.5. 

 

Error



 

Dear Valued Symantec Customer:
 
 
On January 13, 2012 version 12.5 of Backup Exec Infrastructure Manager will start the End of Life process.  Symantec Corporation will End of Life (“EOL”) this release including any Maintenance Packs (MPs) and/or patches for each version, in all released languages. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.
Affected Symantec Product Previous Version Replacement Product Current  Shipping Version End of Life for Previous Version End of Limited Support and Start of Partial Support  for Previous Version End of Support Life for Previous Version
Symantec Backup Exec™ Infrastructure Manager 12.5 None None January 13, 2012 July 13, 2013 February 18, 2015

 


Solution



 

 

 

SUPPORT LIFE CYCLE
 
End of Life Products/Versions identified in the table above will receive the following support services: 
Limited Support (formerly ‘Standard Support’): Once a Major Release and its related releases reach EOL, they enter the Limited Support phase. The Limited Support phase typically lasts for 30 months following EOL. During the Limited Support phase we will provide code modifications or Bug Fixes to address Problems where there has been data loss, production systems are inoperable, significant security vulnerabilities are identified, or there are other significant product defects. For other types of Problems, we will typically provide an existing Bug Fix or we may elect to address your Problem through a regularly scheduled or future Software Version Upgrade. We will continue to provide Content Updates during this Limited Support phase. Note that some older documentation may refer to the Limited Support phase as the “post-EOL Standard Support” period.
 
Partial Support: During the Partial Support phase our Support Services generally consist of providing known and existing Bug Fixes, workarounds or information from our technical support knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications to the Software, any attempt to reproduce the Problem, escalation of issues through management channels or to our product development staff, or installation and configuration assistance. The delivery of Partial Support will be subject to available resources, and we may need to limit the amount of time we spend on an issue for a product in its Partial Support phase. We typically do not provide Content Updates during the Partial Support phase.
 
• End of Support Life: After Partial Support, the Major Release and its related releases reach their EOSL. This is the point in the product support lifecycle where no Support Services are available, and when we stop providing any type of technical support regardless of the Severity Level of the Problem, and regardless of the Support Services offering purchased. Our on-line technical support knowledge base includes support-related information that you can use to perform self-help. We also provide information through our community forums at http://www.symantec.com/connect/forums. Typically we will keep knowledge base information on-line for a reasonable period of time following End of Support Life.
 
In order to receive timely notification on updates and the support lifecycle for your Symantec product please be sure to sign up at the following link to receive our Technical Support News Bulletins.   http://www.symantec.com/enterprise/support/news_bulletins/
Also we recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.



Article URL http://www.symantec.com/docs/TECH180188


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