"HTTP Error 500.19 - Internal Server Error:cannot access the RA_webclient URL" while opening the Response Assessment Module (RAM) Web Console.

Article:TECH180194  |  Created: 2012-01-30  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH180194
Article Type
Technical Solution


Environment

Issue



"HTTP Error 500.19 - Internal Server Error:cannot access the RA_webclient URL" while opening the Response Assessment Module (RAM) Web Console.


Environment



Windows server 2008 R2, IIS version 7.5.
RAM product version is CCS 10.5 with PCU 2011-4


Cause



This issue may occur if the ASP.NET role has not been installed for Microsoft Internet Information Services (IIS)


Solution



Follow these steps to install ASP.Net with IIS 7.x

  1. Click Start, point to Administrative Tools, and then click Server Manager.
  2. In Roles Summary, click the Web server role.
  3. Scroll towards the bottom and select 'Add Role Services'
  4. On the Select Role Services page, note the preselected role services that are installed by default, and then select the following additional role services:
    •  ASP.NET
    •  .NET Extensibility
    •   Request Filtering
    •   ISAPI Extensions
  5. On the Summary of Features to Install page, confirm your selections, and then click Install.
  6. On the Installation Results page, confirm that your installation of the Web Server (IIS) role and required role services completed successfully, and then click Close.



Article URL http://www.symantec.com/docs/TECH180194


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