Outlook Add-in log file incorrectly shows server version as 10.00

Article:TECH180285  |  Created: 2012-01-31  |  Updated: 2012-06-20  |  Article URL http://www.symantec.com/docs/TECH180285
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Technical Solution

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Problem



Following the upgrade to Enterprise Vault 9.0.3 on the Enterprise Vault server, the log file generated by the Outlook Add-in will show that the server version is 10.00 rather than 9.0.3.


Error



The trace file generated by the Outlook Add-in will have the following in it: 

25/01/2012 10:25:57.704[3936]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
25/01/2012 10:25:57.707[3936]:     Desktop Setting: SERVERVERSION
25/01/2012 10:25:57.708[3936]:     Value: 10.00
25/01/2012 10:25:57.709[3936]: ~DesktopCommonConfig::GetSetting: 0x0
25/01/2012 10:25:57.711[3936]: ~DesktopConfig::GetSetting: 0x0
25/01/2012 10:25:57.712[3936]: DesktopConfig::GetSetting: 0x0
25/01/2012 10:25:57.714[3936]: DesktopCommonConfig::GetSetting: 0x0
25/01/2012 10:25:57.716[3936]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
 
 
And in the Desktop Information section:
 
25/01/2012 10:25:58.241[3936]:     SERVERVERSION = 10.00
 

Environment



Enterprise Vault 9.0.3 Server


Cause



A change was made to the Exchange Mailbox Archiving Agent which has resulted in an incorrect server version being added to the hidden message in each mailbox during a mailbox synchronisation.

Note: This may cause Virtual Vault to become read-only for clients running versions pre Enterprise Vault 9.0.1. See related documents for more details.


Solution



This issue has been addressed in the following release:

Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785

Supplemental Materials

SourceETrack
Value2672526 - Archiving Agent sync is marking an incorrect server version on the hidden message sync'd to mailboxes

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Article URL http://www.symantec.com/docs/TECH180285


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