In Control Compliance Suite Data Collection v10.5.1, error "Remote Script failure detected, error code 2." is received while installing Query Engine locally or through bv-Config

Article:TECH180316  |  Created: 2012-01-31  |  Updated: 2012-08-28  |  Article URL http://www.symantec.com/docs/TECH180316
Article Type
Technical Solution


Environment

Issue



In Control Compliance Suite Data Collection v10.5.1, error "Remote Script failure detected, error code 2." is received while installing Query Engine locally or through bv-Config


Solution



Perform these steps on machine where installing the a Query Engine:

  1. Uninstall Bindview Support Service on the machine and delete the BVNTQE folder from the machine. (This will get created while previous unsuccessful installation )
  2. Create the following registry on the new Query Engine Machine.
    • WARNING: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BindView\Control\Server\Windows\ECSQEInstallSettings.
    • Note:  Registry key will listed upto BindView, after that there will be no key named as Control, create the key as per above path till ECSQEInstall Settings.
    • Add MutexTimeoutInMin as a DWORD value.
    • Set the timeout value for the DWORD value as hex FFFFFF.
  3. After making above changes, re-run QE setup.

 




Article URL http://www.symantec.com/docs/TECH180316


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