Backup Exec 2012 upgrade reports the Backup Exec Desktop and Laptop Option feature has been detected and must be migrated or uninstalled before the installation can continue.
|Article:TECH180330|||||Created: 2012-01-31|||||Updated: 2013-11-26|||||Article URL http://www.symantec.com/docs/TECH180330|
Backup Exec 2012 upgrade reports the Desktop Laptop Option (DLO) must be removed before the upgrade can continue.
The Backup Exec Desktop and Laptop Option feature has been detected on this machine. You must either migrate the Backup Exec Desktop and Laptop Option feature to Symantec Desktop and Laptop Option or uninstall the Backup Exec Desktop and Laptop Option feature and retry the Backup Exec installation.
Symantec Desktop and Laptop Option replaces previous versions of the Backup Exec Desktop and Laptop Option and NetBackup Desktop and Laptop Option.
Symantec Desktop and Laptop Option (DLO) replaces previous versions of the Backup Exec Desktop and Laptop Option and NetBackup Desktop and Laptop Option.
There are several methods to migrate the Backup Exec DLO instance into the new Symantec DLO product.
A) Migrate Backup Exec DLO to Symantec Desktop and Laptop Option first before upgrading to Backup Exec 2012.
B) Uninstall the DLO option in the existing installation of Backup Exec. Install Backup Exec 2012. Migrate Backup Exec DLO information to Symantec Desktop and Laptop Option. Uninstalling the DLO option from Backup Exec will retain the existing DLO information.
NOTE: For Backup Exec SBS (Small Business Server) editions the option to remove DLO is not available until the latest Backup Exec service pack and hotfixes are installed for Backup Exec 2010 R3. After the latest Backup Exec 2010 R3 patches are installed the DLO option can be uninstalled/removed from Backup Exec SBS editions.
After migration DLO cannot be launched from the Backup Exec console.
To Uninstall the Desktop Laptop Option from a previous version of Backup Exec perform the following steps:
- From the Start Menu Select Control Panel
- Select Add/Remove Programs or Programs and Features (whichever applies)
- Locate Symantec Backup Exec
- Right Click and Select Change
- Leave Additional Options Selected (this should be the default)
- Select Next
- On the Next Screen Select Next
- Drop Down Backup Exec Options
- Uncheck Desktop Laptop Option
- Select Next
- Select Install
- Select Finish
- Reboot the Server
See Related Documents for more information about Symantec Desktop and Laptop Option and migration information.
Article URL http://www.symantec.com/docs/TECH180330