SEP RU1 client repair install fails with error: "LicenseManRes.dll could not be found."

Article:TECH180398  |  Created: 2012-01-31  |  Updated: 2012-04-11  |  Article URL http://www.symantec.com/docs/TECH180398
Article Type
Technical Solution


Environment

Issue



Symantec Endpoint Protection (SEP) client, version 12.1.1000.157, repair install fails on Windows XP.
The repair install returns an error: "LicenseManRes.dll could not be found."


Error



LicenseManRes.dll could not be found.


Environment



Windows XP Pro SP3, 32-bit.
Symantec Endpoint Protection 12.1.1000.157 (RU1)


Cause



The file named LicenseManRes.dll is missing from the "C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Res\1033" folder.


Solution



  1. Obtain a copy of the LicenseManRes.dll from another System running SEP, which is not impacted by the issue. Ensure that this client is running the same version of SEP as the impacted client.
  2. Run the smc -stop command on the impacted machine to stop the client services.
  3. Paste the file obtained in step 1 into the C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Res\1033 folder.
  4. Run the smc -start command to restart the client services.
  5. Re-run the repair install.



Article URL http://www.symantec.com/docs/TECH180398


Terms of use for this information are found in Legal Notices