Error E98F001B: The existing schema is incompatible with this program and cannot be used.

Article:TECH180466  |  Created: 2012-02-01  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH180466
Article Type
Technical Solution


Environment

Issue



Backups run to completion, but generate the error noted below.


Error



Error E98F001B: The existing schema is incompatible with this program and cannot be used.


Environment



Symantec System Recovery (SSR) 2011, running on a client machine that previously ran Norton Ghost 15. Ghost had been uninstalled some time ago.


Cause



It was found that there were some registry entries left over from the prior Ghost installation.


Solution



These were removed from the registry along with the existing job and history information from SSR. A new job was created and tested, and the error was no longer present.




Article URL http://www.symantec.com/docs/TECH180466


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