BUG REPORT: Unable to Remove Splash Screen Once Implemented

Article:TECH180505  |  Created: 2012-02-01  |  Updated: 2012-07-06  |  Article URL http://www.symantec.com/docs/TECH180505
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


PGP Desktop includes the ability to modify the look of the PGP BootGuard login screen.  You can also add in splash screen to appear before PGP BootGuard that will require you to press a key to continue on to the PGP BootGuard screen.   Once the option for the splash screen is configured, if you attempt to delete or remove the image the option from the policy, you will no longer be able to remove the "Press any key to load BootGuard" behavior.


PGP Universal Server 3.2 managed environments with PGP Desktop 10.2 clients.

PGP Desktop standalone installations that have modified the startup options with the pgpwde.exe command line option.


This issue is resolved in the following releases:

  • PGP Desktop 10.2 MP4 and above. 

Once the splash screen option is removed, the default behavior is observed and will restore the original PGP BootGuard splash screen. 


This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com

Supplemental Materials


Article URL http://www.symantec.com/docs/TECH180505

Terms of use for this information are found in Legal Notices