BUG REPORT: Unable to Remove Splash Screen Once Implemented

Article:TECH180505  |  Created: 2012-02-01  |  Updated: 2012-07-06  |  Article URL http://www.symantec.com/docs/TECH180505
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Article Type
Technical Solution


Issue



PGP Desktop includes the ability to modify the look of the PGP BootGuard login screen.  You can also add in splash screen to appear before PGP BootGuard that will require you to press a key to continue on to the PGP BootGuard screen.   Once the option for the splash screen is configured, if you attempt to delete or remove the image the option from the policy, you will no longer be able to remove the "Press any key to load BootGuard" behavior.


Environment



PGP Universal Server 3.2 managed environments with PGP Desktop 10.2 clients.

PGP Desktop standalone installations that have modified the startup options with the pgpwde.exe command line option.


Solution



This issue is resolved in the following releases:

  • PGP Desktop 10.2 MP4 and above. 

Once the splash screen option is removed, the default behavior is observed and will restore the original PGP BootGuard splash screen. 

 

This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com
 

Supplemental Materials

SourceETrack
Value2679052


Article URL http://www.symantec.com/docs/TECH180505


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