An error is returned by the Enterprise Vault (EV) File System Archiving (FSA) task when archiving .eml files.

Article:TECH180551  |  Created: 2012-02-02  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH180551
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



A GetSharedData _com_error exception is returned when archiving .eml files.


Error



The following error will be seen in the FSA task report file: 

*** Error *** - Exception from HRESULT: 0x8004021B

 

The following will be seen in a Dtrace of the EvFsaArchivingTask process: 

(EvFsaArchivingTask) <7028> EV:H EVFingerprintEngine::CSMTPAttachmentData::GetSharedData _com_error exception. hr=<0x8004021b>
(EvFsaArchivingTask) <7028> EV:H CSMTPTraverserBase::GetFingerprintData _com_error exception. hr=<0x8004021b>

 

For more information on Dtrace please refer to the link in the Related Articles section. 


Cause



This cause of this issue is related to the following:

CDO_E_MULTIPART_NO_DATA 

0x8004021BL 

This is a multipart body part. It has no content other than the body parts contained within it.


Solution



Workaround

Convert the .eml file to .msg format so that EV can archive it without error. 

1.  Open the .eml message in Outlook 2010 and perform a Save As on the attachment (which is the original message) to .msg format. 

2.  Use a third party utility to convert the .eml message to .msg format. 

Until this issue is resolved programmatically the above workarounds can be used for ingesting this data into EV.

Note:  To archive .msg files from a file server using FSA requires Outlook to be installed on the EV server.  This is not required for general FSA processing. 

Solution

This issue has been addressed in the following release:

Enterprise Vault 11.0


Supplemental Materials

SourceETrack
Value2679806
Description

 GetSharedData _com_error exception. hr=<0x8004021b> is returned when attempting to archive .eml files.




Article URL http://www.symantec.com/docs/TECH180551


Terms of use for this information are found in Legal Notices