An unexpected error occured while installing Symantec Private Branch Exchange : "Creation of Scripting.FileSystemObject object" failed with Error Number = -2147319779

Article:TECH180616  |  Created: 2012-02-02  |  Updated: 2012-02-23  |  Article URL http://www.symantec.com/docs/TECH180616
Article Type
Technical Solution


Issue



Installing SFW-HA 5.1 on Windows2003 R2 faild

An unexpected error occured while installing Symantec Private Branch Exchange : "Creation of Scripting.FileSystemObject object" failed with Error Number = -2147319779


Error



in the C:\Documents and Settings\All Users\Application Data\Veritas\VPI\log\02_03_2012 10.45.56\Symantec Private Branch Exchange.msi.log :

===============================================================================

An unexpected error occured while installing Symantec Private Branch Exchange.  The error desfcription follows:

Error Number : -2147319779
Error Description :
Source  :
Method Name : createPBXScripts
Operation : Creation of Scripting.FileSystemObject object

Action ended 10:56:59: InstallFinalize. Return value 3.
Action ended 10:57:00: INSTALL. Return value 3.

===============================================================================


Environment



SFW-HA 5.1

Windows2003 R2 Enterprise Server


Solution



1. Open a Command Prompt by clicking on the Start button, and selecting Run, and typing "cmd" and pressing Enter.
2. Change to the C:\Windows\System 32 directory.
3. Enter the following command: regsvr32 scrrun.dll and press Enter
The confirmation message "RegSvr32 - DllRegisterServer in scrrun.dll succeeded." should be received.
4. Retry the installation




Article URL http://www.symantec.com/docs/TECH180616


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