Unable to Download Client Installer Software from PGP Universal

Article:TECH180662  |  Created: 2012-02-03  |  Updated: 2012-08-16  |  Article URL http://www.symantec.com/docs/TECH180662
Article Type
Technical Solution


Subject

Issue



When attempting to download the PGP Desktop client installer software from PGP Universal,  a popup window is repeatedly displayed asking to log in to PGP Universal.


Cause



This may occur after upgrading PGP Universal Server while downloading the client packages from PGP Universal Server and can be due to the browser cache being full or an older browser version.


Solution



To resolve the issue, clear the browser cache or open the PGP Universal Server admin interface using a different browser.

 




Article URL http://www.symantec.com/docs/TECH180662


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