Cannot Encrypt Disk with newer UEFI computers (Error code: 12000: bad parameters)
|Article:TECH180744|||||Created: 2012-02-06|||||Updated: 2013-08-22|||||Article URL http://www.symantec.com/docs/TECH180744|
When attempting to encrypt a disk with Symantec Drive Encryption (previously PGP Whole Disk Encryption) the operation fails and you receive the error below.
UEFI and BIOS are different types of firmware being used by computers. There are three types of bootstrap configuration on laptops and workstation computers:
Currently Symantec Drive Encryption (formerly PGP Whole Disk Encryption) are not supported on computers using UEFI firmware. Therefore, this issue can occur if computers are running UEFI firmware without emulated BIOS.Even if you change the storage controller mode to CSM OS or UEFI with CSM OS in the BIOS you may have to reformat the drive.
True UEFI support is being considered for several upcoming release(s). It is possible to configure Windows 7 to boot from UEFI directly, bypassing the BIOS, but it is rarely configured by PC manufacturers in that manner.
There have also been cases where UEFI emulated BIOS do not work with Symantec Drive Encryption as well. This is caused by a bug in the BIOS and updating the BIOS may resolve the issue.
If the machine came with UEFI mode turned on for the boot/storage controller options and was later changed to CSM or UEFI with CSM. Then a reformat of the drive may be required before our software will work with that drive.
Article URL http://www.symantec.com/docs/TECH180744