SMP Console not accessible from remote computers

Article:TECH180826

Created: 2012-02-07

Updated: 2012-07-21

Article URL http://www.symantec.com/docs/TECH180826

Article Type
Technical Solution

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Problem

SMP Console does not load from remote clients but works when loading it from a server browser (localhost address)

Error

'Error 401 Unauthorized' error on the browser when attempting to load the Symantec Management Console from a remote client.

Constant Prompting for credentials despite inputting the correct ones.

Environment

Any

Cause

This can be attributed to a few issues:

- Incorrect login credentials on IIS disallowing remote users

- Obsolete DNS host settings from the client PC.

- Change of NS server ID (Domain Name) after a rebuilt.

Solution

Possible Solutions:

- Verify IIS credentials such as the anonymous user account.

- Make sure that the client PC is able to ping the server by domain name. You can also try to access the console by IP address (eg http://0.0.0.0/Altiris/Console/)

- Make sure that the Domain Name of the Server has not been previously altered.