SEPM Upgrade fails with the message "Pending system changes that require a reboot have been detected"

Article:TECH180855  |  Created: 2012-02-07  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH180855
Article Type
Technical Solution


Environment

Issue



Upgrade fails from Sepm12.1 to Sepm12.1 Ru1


Error



Pending system changes that require a reboot have been detected


Environment



Windows server 2008, R2 64bit

Sepm 12.1


Cause



Registry  'PendingfileRenameOperations' Value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\


Solution



Search for the value PendingFileRenameOperations in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Control\Session Manager

- if found backup the key and remove the value, try to restart the installation

Search for the key RebootRequired
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\

 

- if found backup the key and remove it

Search for PendingFileRenameOperations in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\BackupRestore\KeysNotToRestore

If found delete - afterwarfs installation proceded. Upgrade successfull.

Note: If the value PendingFileRenameOperations cannot be found at all - alternative solution would be to run Cleanwipe on the machine and afterwards proceed with new SEPM installation.




Article URL http://www.symantec.com/docs/TECH180855


Terms of use for this information are found in Legal Notices