Backup Exec 2010 backups using the Agent for VMWare Virtual Infrastructure (AVVI) fails with error: "0xe0009585 - Unable to open a disk of the virtual machine." when the Remote Agent (RAWS) is a previous version than the Media Server.

Article:TECH180969  |  Created: 2012-02-08  |  Updated: 2013-09-16  |  Article URL http://www.symantec.com/docs/TECH180969
Article Type
Technical Solution


Issue



Backup Exec 2010 backups using the Agent for VMWare Virtual Infrastructure (AVVI) fails with the following error:

 


Error



0xe0009585 - Unable to open a disk of the virtual machine.

 


Cause



Remote Agent (RAWS) is a previous version than the Media Server.

 


Solution



Upgrade Remote Agent (RAWS) to the newer version through a push Install or a manual installation.

See related articles section for different methods of installation of the Remote Agents (RAWS).

 





Article URL http://www.symantec.com/docs/TECH180969


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