PCU installation fails and all other components are skipped on Windows 2008 R2 with DSS installation.

Article:TECH181116  |  Created: 2012-02-09  |  Updated: 2012-02-09  |  Article URL http://www.symantec.com/docs/TECH181116
Article Type
Technical Solution


Issue



PCU installation fails and all other components are skipped on Windows 2008 R2 with Directory Support Service (DSS) installation.  The following exception is logged in DirectorySupportService.csi.log:

Exception:
System.DirectoryServices.DirectoryServicesCOMException (0x8007203B): A local error has occurred.

Stack Trace:
   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.RefreshCache()
   at Symantec.CSM.Directory.LdapOperations..ctor(String strServer, String strUserName, String strPassword)
   at Symantec.CSM.Directory.Directory.CreateLdap()
   at Symantec.CSM.Directory.Directory.<.ctor>b__0()
   at Symantec.RetryHelper.Call[TReturnType](String retryName, RetryOperation`1 retryOperation, FailureOperation failureOperation, String context)

The error occurs with the following conditions:
• A computer running Windows Server 2008 R2 joins a domain.
• The name of the domain contains at least one lowercase character.
• The default authentication type for pre-authentication is set to RC4.


Solution



Applying the below Hotfix from Microsoft to resolve the issue.
Note: Please refer to http://support.microsoft.com/kb/2566059 for more information.




Article URL http://www.symantec.com/docs/TECH181116


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