PCU installation fails and all other components are skipped on Windows 2008 R2 with DSS installation.
| Article:TECH181116 | | | Created: 2012-02-09 | | | Updated: 2012-02-09 | | | Article URL http://www.symantec.com/docs/TECH181116 |
Problem
PCU installation fails and all other components are skipped on Windows 2008 R2 with Directory Support Service (DSS) installation. The following exception is logged in DirectorySupportService.csi.log:
Exception:
System.DirectoryServices.DirectoryServicesCOMException (0x8007203B): A local error has occurred.
Stack Trace:
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.RefreshCache()
at Symantec.CSM.Directory.LdapOperations..ctor(String strServer, String strUserName, String strPassword)
at Symantec.CSM.Directory.Directory.CreateLdap()
at Symantec.CSM.Directory.Directory.<.ctor>b__0()
at Symantec.RetryHelper.Call[TReturnType](String retryName, RetryOperation`1 retryOperation, FailureOperation failureOperation, String context)
The error occurs with the following conditions:
• A computer running Windows Server 2008 R2 joins a domain.
• The name of the domain contains at least one lowercase character.
• The default authentication type for pre-authentication is set to RC4.
Solution
Applying the below Hotfix from Microsoft to resolve the issue.
Note: Please refer to http://support.microsoft.com/kb/2566059 for more information.
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Article URL http://www.symantec.com/docs/TECH181116
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