The error "Access Denied" is reported when backing up the System State on a remote or local machine.

Article:TECH18116  |  Created: 2002-01-31  |  Updated: 2013-12-27  |  Article URL http://www.symantec.com/docs/TECH18116
Article Type
Technical Solution

Product(s)

Issue



The error "Access Denied" is reported when backing up the System State on a remote or local machine.


Error



0xe000fe7d - Access is denied. To back up or restore System State, administrator privileges are required
 


Cause



This error can be encountered when issue occurs authenticating through a domain controller or contacting the FSMO role owner.


Solution



Workaround:
 
 Adding the following registry key to bypass the credential check on both the backup server and the remote server can resolve the issue.
 
Note 1: If this modification is being used because the FSMO role owner is unavailable then it should only be used when it is known that the backup is successful when the FSMO role owner is available.

Note 2: In order for this registry entry to be effective, Backup Exec (tm) must be build 11d or newer. To check the build, open Backup Exec, and select Help | About Backup Exec.

To add the registry key, use the following procedure:

1. On the server being backed up go to Start | Run
2. Type regedt32 and click OK

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

3. Locate HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec for Windows\backup Exec\Engine\NTFS
4. On the right pane of the window, Right click on the empty space and click on Dword value
5. In the New Value dialog box, type useAdSSCheck
Note: Registry values are case-sensitive.

6. In the DWORD Editor dialog box, set the Data value to 0

7. Stop and restart all Backup Exec services.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 

 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see   
http://www.symantec.com 
 


Supplemental Materials

SourceETrack
Value2235689
Description

0xe000fe7d - Access is denied received when backup up DC System State and FSMO Owner is NOT available.


SourceUMI
ValueV-79-57344-65149
Description

To back up or restore System State, administrator privileges are required.
Final error category: Security Errors

 


SourceError Code
Value0xe000fe7d
Description

Access is denied



Legacy ID



243898


Article URL http://www.symantec.com/docs/TECH18116


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