Installing/Upgrading Application Metering 6.1 or Application Management 6.1

Article:TECH18125  |  Created: 2008-03-25  |  Updated: 2008-03-25  |  Article URL http://www.symantec.com/docs/TECH18125
Article Type
Technical Solution


Issue



Clicking the 'Upgrade' button  or downloading the installation .EXE's and installing them manually will only install the solution but will not install the other required dependencies. This will cause numerous issues, the most visible one with the following error on the NS console: Server Error in '/Altiris/ApplicationMetering' Application or Server Error in '/Altiris/ApplicationMngment' Application.

In Application Metering, the error happens when creating an application definition for a monitor policy. Addtionally, the following error will appear in the  NS logs.
<![CDATA[The specified resource failed to obtain a license (Resource: 70138a7e-42c5-41cd-a702-ee6de8518d42, Product 00aefcd0-bc80-11d2-8608-00104b74a9df, Exception: Failed to RequestLicense, Exception Type: Altiris.NS.Exceptions.AeXException )]]>
</event>

The error may also manifest within the NS logs creating a succession of warnings and errors, all related. The errors have the source:

Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints

They also may be related to failures to resolve or create Patch Management items.

Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints
Description: Unable to create the distribution shares for package "Inventory Rule Management Agent" (Guid: 57cb4c25-91b9-4120-a495-6d4bdc12743f). Reason: The system cannot find the path specified

Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints
Description: The NS failed to refresh package snapshot. Could not access the package path. Package:57cb4c25-91b9-4120-a495-6d4bdc12743f, Path:C:\Program Files\Altiris\inventoryrulemanagement\agent

Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints
The package with guid 57cb4c25-91b9-4120-a495-6d4bdc12743f references a location on the Notification Server that does not exist (C:\Program Files\Altiris\inventoryrulemanagement\agent)



Environment



  • Upgrading from Application Metering 6.0 to 6.1
  • Installing Application Metering 6.1 fresh

  • Upgrading from Application Management 6.0 to 6.1
  • Installing Application Management 6.1 fresh


Cause



Installation requirements for Application Metering 6.1 and Application Management 6.1


Solution



Download and install Application Metering 6.1 or Application Management 6.1 from Solutions Center > Available Solutions  > A-Z Solutions > Altiris Application Metering Solution.

We do not advise to install or upgrade the solutions using any other method, as the solutions require a certain install order for the dependencies to be applied.



Legacy ID



26539


Article URL http://www.symantec.com/docs/TECH18125


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