Symantec VSS Provider uninstall does not remove the freeze.bat script resulting in exit status 156

Article:TECH181276  |  Created: 2012-02-12  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH181276
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Environment

Subject

Issue



When Symantec VSS (Volume Snapshot Service) is uninstalled freeze.bat is not removed resulting in VM Ware snapshots failing with status 156.


Error



VM Snapshot creation failed status 156:

Cannot create a quiesced snapshot because the (user-supplied) custom prefreeze script in the virtual machine exited with a nonzero return code.

Environment



NetBackup 7.5 VMWare for Microsoft Exchange option.


Cause



NetBackup VSS Provider is installed then uninstalled.


Solution



Manually remove the script "freeze.bat" from the following location:

“C:\Program Files\VMware\VMware Tools\backupscripts.d”

Supplemental Materials

SourceETrack
Value2524181


Article URL http://www.symantec.com/docs/TECH181276


Terms of use for this information are found in Legal Notices