Installation Error: The configuration data for this product is corrupt.
|Article:TECH181371|||||Created: 2012-02-13|||||Updated: 2012-02-14|||||Article URL http://www.symantec.com/docs/TECH181371|
Following a service pack update through liveupdate or a re-install of Backup Exec System Recovery(BESR), the system returns an error, ' The configuration data for this product is corrupt '
Log Name: Application
Event ID: 1002
Task Category: None
Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\55A8AE8AEBDF57845B89DD1CB5922809\SourceList'
This issue may be seen when some registry entries related to Backup Exec System Recovery are corrupt.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
1. Navigate to the following registry path:
2. Verify if the PackageName registry key has a REG_SZ type and a Data value of Symantec System Recovery.msi
3. Also verify that the LastUsedSource registry key has a REG_EXPAND_SZ type and a Data value of a local path to the *.msi(For Example: n;1;D:\INSTALL\)
4. If the issue still persist then, delete the following registry key and re-run the installation.
Article URL http://www.symantec.com/docs/TECH181371