ET2682336 - After Upgrade to NetBackup 7.5, backlevel Media Servers using DSSU jobs fail with 190

Article:TECH181378  |  Created: 2012-02-13  |  Updated: 2012-03-09  |  Article URL
Article Type
Technical Solution


After upgrading the master server to NetBackup 7.5, backlevel Media Servers using DSSU fail with 190.  This occurs even after image migration is known as completed.


Status Code 190


NetBackup 7.5 Master Server - All Platforms

NetBackup 7.1/7.0 or 6.5 Media Servers - All Platforms - utilizing DSSU



A Hotfix is available to address this issue under

To avoid this issue, please perform upgrade DSSU media servers to 7.5:

1) Disable DSSUs
2) Upgrade the NetBackup Master to 7.5
3) Upgrade the DSSU Media Servers to 7.5
4) Enable DSSUs and duplications will function normally

Customers who have experienced this issue can perform the following:

1) Disable the DSSUs
2) Upgrade the media server to NetBackup 7.5 or apply the hotfix to the master server
3) Expire copies 2-n of all problem DSSU images.
4) Enable the DSSUs.

Symantec Corporation has acknowledged that the above-mentioned issue (Etrack 2682336) is present in the current version(s) of the product(s) mentioned in this article. Symantec is committed to product quality and satisfied customers. This issue is scheduled to be addressed in the following version of NetBackup:

7.5 Maintenance Release 1 (

When NetBackup is available, please access the following link for download and readme information:

Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

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