Installation of the Control Host add-on fails.

Article:TECH181423  |  Created: 2012-02-14  |  Updated: 2012-02-15  |  Article URL http://www.symantec.com/docs/TECH181423
Article Type
Technical Solution


Environment

Issue



Installation of the Control Host add-on fails on a Microsoft Windows server.


Error



2012-01-18 22:06:17 [debug] 7920 MHRUN: [PID:7920]Failed to configure this host as VOM control host.

Error:
2012-01-18 22:06:17 [debug] 5500 deploy_addon[VRTSsfmch-4.1.119.0@vxdeploy0PRDMqGelJ01SqNX]: executed script "C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSsfmch-4.1.119.0\setup.pl" with exit code 1

Cause



The Control Host add-on creates a user named "vomuser" in the local Administrators group and generates a random password. The random password does not meet the complexity requirements of the Group Policy Object that is effect for the domain.


Solution



Symantec has created a hotfix that increases the password complexity of the "vomuser" that is created to meet any of the password policies that could be implemented through an Active Directory Group Policy Object. The hotfix, vom-win_x64-4.1, is available for download from the following link: sort.symantec.com/patch/detail/5908.


Supplemental Materials

SourceETrack
Value2672790
Description

Unable to install Control Host add-on.



Article URL http://www.symantec.com/docs/TECH181423


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