NetBackup Desktop Laptop Option (DLO) backup fails with Event ID V-139-52224-20050 Access Denied

Article:TECH181436  |  Created: 2012-02-14  |  Updated: 2012-02-14  |  Article URL http://www.symantec.com/docs/TECH181436
Article Type
Technical Solution

Product(s)

Issue



Previously functioning DLO accounts are suddenly receiving Event ID Error V-139-52224-20050 Access Denied errors during PST and standard file backups.  Not all users are affected.  All users are backing up to a NetApp Filer Storage Location.


Error



V-139-52224-20050

Example of DLOClient log snip:

1/26/2012 12:42:01 PM - Backup - C:\Users\JC2212\Favorites\TTG Links\Home - American Newsletter.url FAILED to copy to the network user data folder. Access denied   - http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml?EvtID=V-139-52224-20050
 

 


Environment



Multiple versions of DLO Agent are affected.

NetApp Filers are in use for Storage locations (NUDF).


Cause



Investigation revealed that VSCAN was enabled on the Filiers however, there were no VSCAN Servers actually configured. 


Solution



Disabled VSCAN on Filers.




Article URL http://www.symantec.com/docs/TECH181436


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