Backup Exec remote agent crashes during the backup of Exchange 2010 stand-alone server with additional VSS provider present on the Exchange server.

Article:TECH181527  |  Created: 2012-02-15  |  Updated: 2012-07-30  |  Article URL http://www.symantec.com/docs/TECH181527
Article Type
Technical Solution


Issue



Backup Exec remote agent crashes on the Exchange server when backing up stand-alone Exchange 2010 SP1 with a second VSS provider present on the Exchange server.

 


Error



Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7 Faulting module name: bedsshadow.dll, version: 14.0.1798.0, time stamp:  0x4f1e02c5

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964
 


Supplemental Materials

SourceETrack
Value2692162
Description

EXCH: Backup Exec Remote Agent (beremote.exe) faults on bedsshadow.dll during the backup of Exchange 2010 stand-alone server with second VSS provider present.




Article URL http://www.symantec.com/docs/TECH181527


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