Event ID 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

Article:TECH181655  |  Created: 2012-02-17  |  Updated: 2012-12-17  |  Article URL http://www.symantec.com/docs/TECH181655
Article Type
Technical Solution

Product(s)

Issue



Event ID 4096 Java -1 error in event viewer, the Symantec Endpoint Protection Manager (SEPM) service  will not stay in started state. "Failed to connect to server" message during login to SEPM.


Error



1. The "Symantec Endpoint Protection Manager" service crashes with a Java -1 error recorded in the Windows Event Viewer.
 Windows Event Viewer Application Log:
 Event ID: 4096
 Source: SemSrv
 Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped.

2. scm-server-0.log does not contain any errors

3 Catalina.out  an error is present and requests to reconfigure Management Configuration Wizard
While running Management Configuration Wizard the wizard  interrupts in between and exits before completion

 4. No entry under System DSN in ODBC Configuration

 Error in Catalina.out log:-

INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
17/07/2012 2:37:39 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
17/07/2012 2:37:39 PM org.apache.catalina.core.ApplicationContext log
INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@e576d4
[TraceMgr] Opening log file D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
17/07/2012 2:37:40 PM org.apache.catalina.core.ApplicationContext log
INFO: Forced shutdown monitor initialized
Protecting dada/output/agent folder with ACLs ...
Missing property: scm.db.datasource


Environment



Windows Server 2003 32 bit

Symantec Endpoint Protection 12.x


Cause



Management Configuration Wizard interrupted as Database source missing from conf.properties.


Solution



1. Browse to conf.properties by navigating through

%Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties
2. Edit Conf.properties
3. Add scm.db.datasource= jdbc/metadatabase at the last line (There will be a space after the equal sign)
4. Save the file

Execute Management Configuration Wizard.

Once the Management Configuration is complete. Symantec Endpoint Manager services would be started and you should be able to login to SEPM console.




Article URL http://www.symantec.com/docs/TECH181655


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