ENHANCEMENT REQUEST - Encryption is not maintained when sending a Symantec File Share Encryption (previously PGP NetShare) protected file as an email attachment

Article:TECH181705  |  Created: 2012-02-17  |  Updated: 2013-03-27  |  Article URL http://www.symantec.com/docs/TECH181705
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Article Type
Technical Solution



Issue



When attempting to send a file from a Symantec File Share Encryption (previously PGP NetShare) protected directory by right clicking the file and selecting Send To > Mail Recipient, the files are not retaining the File Share Encryption wrapper.

Normally adding both the executable for the mail client and Explorer.exe to the application black list would prevent the file from being decrypted.

The observed behavior if Explorer.exe is added to the black list that files will not inherit the encryption wrapper from any File Share Encryption folder they are copied or moved into.


Solution



Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

The following is a known temporary workaround for the issue until the version/maintenance pack is released:
This issue can be temporarily resolved by encrypting files, saving a copy outside of File Share Encryption, and then using PGP Zip to encrypt the file before emailing it as an attachment.


Supplemental Materials

SourceETrack
Value2670465


Article URL http://www.symantec.com/docs/TECH181705


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