Unexpected Placeholder (PH) recall when NetApp PH is accessed from Windows 7 Client
|Article:TECH181748|||||Created: 2012-02-20|||||Updated: 2014-08-01|||||Article URL http://www.symantec.com/docs/TECH181748|
With Windows 7 clients, when using explorer to access the PH on a NetApp CIFS share, if a left click is used to select one PH or the properties of the PH is opened via right-click the PH will be recalled unexpectedly.
Changes introduced in Windows 7 result in a request for file content triggering a PH recall.
Disable the Windows Explorer Details Pane and Preview Pane
Windows File Explorer ---- Organize ----- Layout ------ Preview Pane
Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.
FSA - Unexpected PH recall when NetApp PH are accessed from Windows 7 Client
Article URL http://www.symantec.com/docs/TECH181748