Unexpected Placeholder (PH) recall when NetApp PH is accessed from Windows 7 Client

Article:TECH181748  |  Created: 2012-02-20  |  Updated: 2013-08-29  |  Article URL http://www.symantec.com/docs/TECH181748
Article Type
Technical Solution

Product(s)

Issue



With Windows 7 clients, when using explorer to access the PH on a NetApp CIFS share, if a left click is used to select one PH or the properties of the PH is opened via right-click the PH will be recalled unexpectedly.


Cause



Changes introduced in Windows 7 result in a request for file content triggering a PH recall.


Solution



Workaround

Disable the Windows Explorer Details Pane and Preview Pane

Windows File Explorer ---- Organize ----- Layout ------ Details Pane

Windows File Explorer ---- Organize ----- Layout ------ Preview Pane

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see http://www.symantec.com/

Supplemental Materials

SourceETrack
Value2695585
Description

FSA - Unexpected PH recall when NetApp PH are accessed from Windows 7 Client



Article URL http://www.symantec.com/docs/TECH181748


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