SEP 12.1 installation rollback because bash driver failed to start.
| Article:TECH181778 | | | Created: 2012-02-20 | | | Updated: 2013-01-01 | | | Article URL http://www.symantec.com/docs/TECH181778 |
Problem
Symantec Endpoint Protection 12.1 rolls back during installation.
Error
Error on 64-bit machine
SIS_INST.log
"2011-12-23T20:07:00.937Z ERROR I SIS [StartService] StartService() failed for service 'BHDrvx64' with error 0x00000057.
2011-12-23T20:07:00.937Z ERROR I SIS
2011-12-23T20:07:00.937Z ERROR I SIS This action failed to execute! Dumping action parameters from the script:
2011-12-23T20:07:00.937Z ERROR I SIS Name=[BHDrvx64]
2011-12-23T20:07:00.937Z INFO I SIS ExecuteScript() - Successfully set failure event.
2011-12-23T20:07:00.937Z INFO I SIS ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK"
Error on 32-bit Machine.
SIS_Inst.log
[StartService] StartService() failed for service 'BHDrvx86' with error 0x00000057.
This action failed to execute! Dumping action parameters from the script:
Name=[BHDrvx86]
ExecuteScript() - Successfully set failure event.
ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK
Cause
Bash Driver fails to start.
Solution
1. Run Cleanwipe if old instances of SEP are present on the system.
2. Copy an unmanaged client setup to the machine. (The SEP or SEPx64 folder from Fileconnect, not exported from the manager.)
3. Install Symantec Endpoint Protection 12.1 with only core components.
a) Run setup.exe from the Unmanaged installation files.
b) Choose Custom settings
c) Install only core components (Make sure Virus, Spyware and Basic download, PTP and NTP are not selected).
4. If installation of core components is successful, proceed to step 5. Do not restart the system
5. Start the setup again and install only Virus and Spyware Protection (No sub components should be selected.)
6. Reboot the machine
7. Post reboot, verify if bash drivers are working properly. Run the following query in a command prompt
a) for a 32-bit machine run "sc query bhdrvx86"
b) for a 64-bit machine run "sc query bhdrvx64"
Win32 Exit code usually is 0x0. For a failed start the Exit code is 0x57. If the exit code is still 0x57 reboot the machine again and check for the status.
8. Install rest of the features (i.e. NTP and PTP).
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Article URL http://www.symantec.com/docs/TECH181778
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