Query Engine in other domain failed to connect in connection database with Error “RPC Server is Unavailable”

Article:TECH181935  |  Created: 2012-02-22  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH181935
Article Type
Technical Solution


Issue



Query Engine in other domain failed to connect in connection database with Error “RPC Server is Unavailable”


Error



Query Engine in other domain failed to connect in connection database with Error “RPC Server is Unavailable”


Environment



1. On a machine in remote domain, only MQE is installed and we are trying to add it in connection database.

2.  Remote domain trusts home domain.


Cause



Not able to resolve the name of the Remote QE machine.


Solution



 

  1. Check that the Firewall is configured according to requirement of the product.
  2. Check that the remote domain credentials are added in the credential database.
  3. Check by pinging the QE machine by IP Address and then by hostname.
  4. If ping is successful with IP Address and failed with hostname, there is problem with name resolution.
  5. Ask your DNS team to resolve the issue or Enter host entries of remote MQE's machine name and FQDN in local hosts file.

 




Article URL http://www.symantec.com/docs/TECH181935


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