Creation of archiving job fails with error "An error occurred during the creation of the MAPI profile, or during the logon to the Exchange server"

Article:TECH181941  |  Created: 2012-02-22  |  Updated: 2012-02-23  |  Article URL http://www.symantec.com/docs/TECH181941
Article Type
Technical Solution


Issue



Creation of archiving job for Exchange 2003 fails with error "An error occurred during the creation of the MAPI profile, or during the logon to the Exchange server" while specifying the System Mailbox.


Error



Following error is popped up when trying to specify System Mailbox while trying to create an archiving job for Exchange 2003:

 

Following error is captured in the sgmon log:

BESERVER: [01/31/12 20:19:07] [0000]     01/31/12 20:19:07 50 AHLog - MAPIHelpers::InitializeMAPI: MapiInitialized 1 time(s).
BESERVER: [01/31/12 20:19:07] [0000]     01/31/12 20:19:07 50 AHLog - MAPIHelpers::DoEstablishMAPISession. Waiting for MAPIProf mutex
BESERVER: [01/31/12 20:19:07] [0000]     01/31/12 20:19:07 50 AHLog - MAPIHelpers::DoEstablishMAPISession. Acquired MAPIProf mutex
BESERVER: [01/31/12 20:19:07] [0000]     01/31/12 20:19:07 50 AHLog - MAPIHelpers::HrCreateProfile: IMsgServiceAdmin::ConfigureMsgService() failed, returned 0x80040115. user: SMTP:user@domain.com, server: Exchangeserver.domain.com
BESERVER: [01/31/12 20:19:07] [0000]     01/31/12 20:19:07 50 AHLog - MAPIHelpers::DoEstablishMAPISession: HrCreateProfile() failed, returned 0x80040115. profile:Backup Exec Exchange Archive Agent 945eb372.00001300, server:Exchangeserver.domain.com, mailbox:SMTP:user@domain.com

 


Cause



This issue can occur if there is a problem communicating with the Global Catalog server.

Note: It has been observed that Outlook may not be impacted in this scenario and Outlook profile configuration for same mailbox may complete successfully.


Solution



Force Outlook to communicate with a specific Global Catalog (GC) server. To force Outlook to use a specific global catalog server, set the following special registry parameter to point to the Fully Qualified Domain Name (FQDN) of the GC. Doing this over-rides any setting in the MAPI profile.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


1. Click Start, and then click Run, in the Open box, type regedit.exe, and then click OK.
2. Browse to the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider

Note: You may have to create the registry path.

3. On the Edit menu, click Add Value, and then add the following registry value:
Data type: REG_SZ (string) 
Value name: DS Server
Value data: FQDN of the global catalog server

Note: start with the nearest GC server and if the issue persists try other GC servers from the domain.

4. Try creating the archving job.

Refer to following Microsoft KB article for detailed information on steps suggested above: http://support.microsoft.com/?kbid=319206 




Article URL http://www.symantec.com/docs/TECH181941


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