Error "Could not find a part of the path" while adding or removing Backup Exec Licenses on a Microsoft Windows Server 2008

Article:TECH182038  |  Created: 2012-02-22  |  Updated: 2013-11-01  |  Article URL http://www.symantec.com/docs/TECH182038
Article Type
Technical Solution

Product(s)


Subject

Issue



Getting error "Could not find a part of the path 'C:\ProgramData\Application Data\Symantec\Backup exec\besurnum.xml" while adding or removing Backup Exec licenses in Microsoft Windows server 2008

 


Cause



Application Data folder missing in 'C:\ProgramData\"
But when checking 'C:\ProgramData\' the following path was found  "C:\ProgramData\Symantec\Backup Exec\besurnum.xml"

 


Solution



1) Stop the Backup Exec Services.
2) Launch 'C:\ProgramData\'
3) Create a folder with the name "Application Data"
4) Copy the entire folder "Symantec\Backup Exec\" in the newly created "Application Data" in 'C:\ProgramData\'
5) Start the backup exec services.
6) Add/remove the license now from Backup Exec Console & it should work properly.

 




Article URL http://www.symantec.com/docs/TECH182038


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