VOS Patch from https://sort.symantec.com/vos_services/rest/patch_services/1.0/patch is failed

Article:TECH182095

Created: 2012-02-23

Updated: 2012-02-27

Article URL http://www.symantec.com/docs/TECH182095

Article Type
Technical Solution

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Problem

Download Patch Information in VOM is enabled through a proxy server and failing on scheduled time with below error.

Error

VOM Task log is saying: VOS Patch download failed. "COMMAND_EXECUTED": "[\"https://sort.symantec.com/vos_services/rest/patch_services/1.0/patch\"]",
"DISPLAY_NAME": "{\"Name\":\"VOS_Patch_Download\"}",
"NAME": "VOS_Patch_Download",
"OUTPUT": "[\"VOS patch download failed\"]",
"USER_NAME": "Scheduled: System"

Webserver log is showing.
[<2012-02-06 01:04:41>:<2952140305>:<INFO><vrts.cm.vos.patch.PatchScheduleJob>:<executePatchService>:<Before query web service Red Hat Enterprise Linux Server release 5.7_x86_64 sfha 5.1SP1>]
[<2012-02-06 01:04:46>:<2952145616>:<WARNING><vrts.cm.vos.patch.PatchScheduleJob>:<executePatchService>:<Error in connecting to VOS.vrts.cm.vos.comm.VOSConnectionException: Failed to invoke query {"errors":{"resource":"\/vos_services\/rest\/patch_services\/1.0\/patch","errorStack":{"error":[{"code":"EXCEPTION_NO_RESULTS","message":"EXCEPTION_NO_RESULTS"}]}}}

Environment

VOM Server 4.0 Running on RHEL

Cause

no results are returned from vos website for query from VOM 4.0

Solution

upgrade to VOM 4.1