ProcessManager portal loads as mobile page in IE8 browser.
|Article:TECH182221|||||Created: 2012-02-24|||||Updated: 2012-07-28|||||Article URL http://www.symantec.com/docs/TECH182221|
It was noticed that on some client Windows XP machines the ProcessManager portal would load as a mobile page.
ServiceDesk 7.1 SP2
The reason this fails is because "msn OptimizedIE8" contains the string "pt". "pt" is one of many possible strings that can cause this problem. Attached is a complete list of strings that can cause this problem.
- Run regedit command to access the registry.
- Follow the registry path HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform
- Delete “msn OptimizedIE8” string value within Post Platform key.
Restart the IE8 browser and ProcessManager portal will load as expected.
Note: It is recommended to backup the registry prior to implementing the steps.
Article URL http://www.symantec.com/docs/TECH182221