Smc.exe process taking up a lot of CPU

Article:TECH182224  |  Created: 2012-02-24  |  Updated: 2012-08-26  |  Article URL http://www.symantec.com/docs/TECH182224
Article Type
Technical Solution


Issue



Smc.exe and ccSvcHst.exe processes are taking up resources. Memory use recorded for smc.exe goes up to 95% for about 10 to 15 minutes. This issue occurs when the client starts up and whenever the  SEP client gets updated policies.


Error



 No errors found on logs.


Environment



 This behavior has been observed on Windows XP SP3 / SEP 12.1 RU1, but due to the characteristics of this issue, it could potentially happen in any supported environment.


Cause



 It is possible that the Exceptions policy is currently too complex so that every time the SEP client has to update policies it has to read an extensive number of rules. To test this, try withdrawing the Exceptions policy to determine if the issue disappears.


Solution



Simplify the Exceptions policy to obtain a better performance.

Also, take into account the automatic exclusions done by the SEP Client: www.symantec.com/docs/TECH89592.





Article URL http://www.symantec.com/docs/TECH182224


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