Symantec Protection Center 2 (SPC) - Error when attempting to re-integrate a previously associated product with a new SPC appliance
|Article:TECH182256|||||Created: 2012-02-24|||||Updated: 2012-03-19|||||Article URL http://www.symantec.com/docs/TECH182256|
After integrating PGP with an SPC 2 server, the SPC appliance is replaced with a newly installed appliance, and re-integration with the PGP Universal Server is attempted. Integration fails, and an error is displayed:
A variety of errors may be displayed. Some examples include:
Supported product could not be enabled
Protection Center cannot connect to the supported product host. Check the availability of the host on the network
Check what you have entered and try again. If the error continues check the error logs
Errors lsted in the logs:
"Additional XML content is present in the fault detail element. Only a single element is allowed."
Symantec Protection Center 2
Product that was previously integrated with an SPC appliance, such as PGP or Symantec Critical System Protection.
The integrating products are passing invalid arguments to the SPC appliance, preventing the re-integration from occuring.
There is currently no solution, other than reinstalling the product that is being integrated with. The issue has been reported to the respective teams.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Article URL http://www.symantec.com/docs/TECH182256