Symantec Protection Center 2 (SPC) - Error when attempting to re-integrate a previously associated product with a new SPC appliance

Article:TECH182256

Created: 2012-02-24

Updated: 2012-03-19

Article URL http://www.symantec.com/docs/TECH182256

Article Type
Technical Solution

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Problem

After integrating PGP with an SPC 2 server, the SPC appliance is replaced with a newly installed appliance, and re-integration with the PGP Universal Server is attempted. Integration fails, and an error is displayed:

Error

A variety of errors may be displayed. Some examples include:

Supported product could not be enabled
Protection Center cannot connect to the supported product host. Check the availability of the host on the network

Unknown error
Check what you have entered and try again. If the error continues check the error logs

Errors lsted in the logs:
"Additional XML content is present in the fault detail element. Only a single element is allowed."

Environment

Symantec Protection Center 2
Product that was previously integrated with an SPC appliance, such as PGP or Symantec Critical System Protection.

Cause

The integrating products are passing invalid arguments to the SPC appliance, preventing the re-integration from occuring.

Solution

There is currently no solution, other than reinstalling the product that is being integrated with. The issue has been reported to the respective teams.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp

Supplemental Materials

Source	ETrack
Value	2401926