Unable to access Symantec Endpoint Protection Manager Web Console after installing a Windows Security Update

Article:TECH182352  |  Created: 2012-02-27  |  Updated: 2012-03-22  |  Article URL http://www.symantec.com/docs/TECH182352
Article Type
Technical Solution


The Symantec Endpoint Protection Manager web console is not accessible after installing Windows Security Update 956572 (MS09-012). After the trust certificate step, Internet Explorer remains on the localhost:9090 page.


 There is no visible error message in Internet Explorer. Other browsers might display "Error 310 (net:: ERR_TOO_MANY_REDIRECTS)".


Any version of Symantec Endpoint Protection Manager.

Windows Server 2003.


The issue is caused by changes that were made to the base address of Advapi.dll after installing Microsoft Windows 2003 Server Security Update MS09-012.



Microsoft has released an update to the security patch, which has been reported to solve the problem. For information on this update, go to http://support.microsoft.com/default.aspx?scid=kb;EN-US;971812.

Supplemental Materials


Article URL http://www.symantec.com/docs/TECH182352

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