Upgrading to Symantec Mobile Management 7.1 SP1 without installing Symantec Management Platform 7.1 SP2

Article:TECH182446  |  Created: 2012-02-27  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH182446
Article Type
Technical Solution

Product(s)

Issue



When selecting Symantec Mobile Management 7.1 SP1 in the Symantec Installation Manager, it automatically selects an upgrade of the Symantec Management Platform 7.1 SP2 to be installed.  If Symantec Management Platform 7.1 SP2 is not desired, and is deselected, Symantec Mobile Management 7.1 SP1 is also deselected.


Cause



Symantec Mobile Management 7.1 SP1 requires Altiris Event Console 7.1 SP1 or later.  On some systems, the Altiris Event Console is not installed with the Symantec Management Platform installation.


Solution



Manually selecting the Altiris Event Console 7.1 SP1 for installation will allow Mobile Management to be installed with Symantec Management Platform.  To do this in the Symantec Installation Manager:

  1. Select the option "Install New Products"
  2. Select the checkbox "Show all available versions"
  3. Change the filter by: "Product type" dropdown to "None"
  4. Select "Altiris Event Console 7.1 SP1"
  5. Then, select "Symantec Mobile Management Solution SP1"



Article URL http://www.symantec.com/docs/TECH182446


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