Installing NetBackup 7.5 client on to a 64-bit Windows server running postgreSQL fails.
| Article:TECH182539 | | | Created: 2012-02-28 | | | Updated: 2013-04-17 | | | Article URL http://www.symantec.com/docs/TECH182539 |
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Problem
When attempting to install the NetBackup 7.5 client on to a 64-bit Windows server running postgreSQL, a popup error is displayed: "PostgreSQL is already installed on this machine. Uninstall the existing PostgreSQL and retry this setup."
Error
From the NetBackup install log:
02-21-2012,14:08:37 : ERROR: PostgreSQL is already installed on this machine. Uninstall the existing PostgreSQL and retry this setup. Environment
64-bit Windows 2008 R2 server.
Cause
The PostgreSQL validation check should not be active in the client installers. There was a bug where the check existed in the NetBackup 7.5 x64 client package.
The check is executed during server installations, and that is by design, it is to prevent installation of 7.5 servers in cases where PostgreSQL already exists. In case the above error is received, make sure a client package is being installed, and not a server package.
Solution
This issue is resolved in version 7.5.0.3 and above. Upgradation to the most recent version is recommended over engineering binaries (EEB).
Symantec Bug ID: ET2696992
Version: NetBackup_7.5
Installation Location: Installation Media
Installation Instructions:
Replace the GA version of "Symantec NetBackup Client.msi" file in <MEDIA_ROOT>\PC_Clnt\x64 with the version provided in this EEB. That will disable the PostgreSQL check in the client installers.
Re-run the installation.
Package Contents:
Please choose the appropriate platform after download:
Symantec NetBackup Client.msi Windows x64 Installation
Symantec Corporation has acknowledged that the above-mentioned issue (ETrack 2697067) is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers. This issue was resolved in version 7.5.0.3.
Please note that Symantec Corporation reserves the right to remove any fix from a targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec Corporation's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Attachments
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| Source | ETrack |
| Value | 2697067 |
| Description | Customer is trying to install the NetBackup client software to a host which has postgreSQL installed. |
Article URL http://www.symantec.com/docs/TECH182539
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