An application error of vssvc.exe is reported after restore of a VMware virtual machine

Article:TECH182610  |  Created: 2012-02-28  |  Updated: 2013-02-11  |  Article URL http://www.symantec.com/docs/TECH182610
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Article Type
Technical Solution


Subject

Issue



After restore of a VMware virtual machine, an application error of vssvc.exe is reported in the application event log on the VM.

 


Error



Log Name:      Application
Source:        Application Error
Date:          2/28/2012 5:04:21 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WIN-8M2FLO90LCK
Description:
Faulting application name: vssvc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc59b
Faulting module name: vssvc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc59b
Exception code: 0xc0000005
Fault offset: 0x0000000000067007
Faulting process id: 0x7ec
Faulting application start time: 0x01ccf67e0fb9f3be
Faulting application path: C:\Windows\system32\vssvc.exe
Faulting module path: C:\Windows\system32\vssvc.exe

 


Solution



This issue has been addressed in Backup Exec 2012 Revision 1798 Hotfix 180964.

 


Supplemental Materials

SourceETrack
Value2704997
Description

AVVI: vssvc crashes after restore of a vm




Article URL http://www.symantec.com/docs/TECH182610


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