After Disaster Recovery, SharePoint backups fail for SPUserCodeV4\Metadata

Article:TECH182628  |  Created: 2012-02-29  |  Updated: 2013-09-30  |  Article URL http://www.symantec.com/docs/TECH182628
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Article Type
Technical Solution

Product(s)

Subject

Issue



After Disaster Recovery, SharePoint backups fail for SPUserCodeV4\Metadata.

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467

 


Error



 

      Job log:

Backup- SPUserCodeV4\Metadata (server\da2d0615-7a68-4e1a-a8ea-6e2ec51540cb)

V-79-57344-794 - Error: Unable to query the Team database meta-data.

      From the SPSWrapper log:

[17c8] 02/29/12 01:28:02 Inside BackupSSP
[17c8] 02/29/12 01:28:02  SSP name pased in is SPUserCodeV4\da2d0615-7a68-4e1a-a8ea-6e2ec51540cb
[17c8] 02/29/12 01:28:02 !!Exception caught in GetTopology()
[17c8] 02/29/12 01:28:02      General Information:
System.NullReferenceException: Object reference not set to an instance of an object.

   at e.b(String A_0, String A_1, Byte[]& A_2)

   at b.b(String A_0)

   at SPSManagedWrapperHelper.SpsManagedWrapperV3.BackupSSP(String sspname, UInt32& size, IntPtr ptrData)

   at b8.a(Char* , UInt32* , Byte** )

   at a(Void* , b8 )
[17c8] 02/29/12 01:28:02     StackTrace ---
   at e.b(String A_0, String A_1, Byte[]& A_2)

   at b.b(String A_0)

   at SPSManagedWrapperHelper.SpsManagedWrapperV3.BackupSSP(String sspname, UInt32& size, IntPtr ptrData)

   at b8.a(Char* , UInt32* , Byte** )

   at a(Void* , b8 )
[17c8] 02/29/12 01:28:02     Message    ---Object reference not set to an instance of an object.
[17c8] 02/29/12 01:28:02     Source     ---SPSManagedWrapperHelper4
[17c8] 02/29/12 01:28:02     TargetSite ---SPSManagedWrapperHelper.GSSErrorCodes b(System.String, System.String, Byte[] ByRef)
 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Supplemental Materials

SourceETrack
Value2705412
Description

v-79-57344-794 Error unable to query the team data base meta-data: SPSWrapper exception after DR


SourceUMI
ValueV-79-57344-794
Description

Unable to query the Team database meta-data.


SourceError Code
Value0xe000031a
Description

Unable to query the team database metadata.




Article URL http://www.symantec.com/docs/TECH182628


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