Lotus Domino Database backup fails with Final error: 0xe00094a0 - The Lotus Domino server timed out during an operation. Restart the Backup Exec Remote Agent for Windows Systems service.

Article:TECH182853  |  Created: 2012-03-01  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH182853
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Article Type
Technical Solution


Subject

Issue



Lotus Domino Database backup fails with Final error: 0xe00094a0 - The Lotus Domino server timed out during an operation. Restart the Backup Exec Remote Agent for Windows Systems service and the Backup Exec Remote Agent for Windows Systems service on the Domino server will crash.


Error



Backup Job log shows :

Final error: 0xe00094a0 - The Lotus Domino server timed out during an operation. Restart the Backup Exec Remote Agent for Windows Systems service.
Final error category: Job Errors
For additional information regarding this error refer to link V-79-57344-38048

Backup- DominoServerName|D:
V-79-57344-38048 - The database file D:\DATA\MAIL.nsf may be corrupt. Remove the file, restart the Backup Exec Remote Agent for Windows Systems service, and then rerun the job.

Where "D:\DATA" is the domino database path.

Event Viewer on the Domino server shows :

Event Type:     Error
Event Source:   Service Control Manager
Event ID:       7034
Description:
The Backup Exec Remote Agent for Windows Systems service terminated
unexpectedly.  It has done this 1 time(s).


Cause



There are three reasons.

A) This issue can occur due to a corrupt database file or files.

B) A timeout occurs while calling a Domino API. For example, a compaction process of database files causes the timeout.

C) Backup Exec Remote Agent will crash due to an issue on the timeout processing for Domino API after the error of B).

 


Solution



For Cause A

Backup Exec may not be able to open corrupt databases for backup.To resolve this issue, one of the Domino database repair utilities may be used to repair the corrupt database.  For more information, refer to the Lotus Domino Server documentation or contact IBM Support.

Workaround :
Remove the corrupt Domino Database file(s) reported in the Job log from the Backup selections and restart the Remote Agent for Windows System (RAWS) service on the Domino server.Re-run the Backup job.

 

For Cause B

Please refer to TECH52766 to increase timeout value.

 

For Cause C

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Revision 5204 Hotfix 191248 (TECH191248).

Backup Exec 2012 Revision 1798 Service Pack 3 (TECH205351).

 


Supplemental Materials

SourceUMI
ValueV-79-57344-38048

SourceError Code
Value0xe00094a0
Description

The Lotus Domino server timed out during an operation. Restart the Backup Exec Remote Agent for Windows Systems service.


SourceEvent ID
Value7034
Description

The Backup Exec Remote Agent for Windows Systems service terminated
unexpectedly.  It has done this 1 time(s).


SourceETrack
Value2760188
Description

Lotus: beremote crash in bedsnote!APITimeOutProc during DB backup




Article URL http://www.symantec.com/docs/TECH182853


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