Enterprise Vault Storage Service stops immediately after starting with Event ID 6222, when Backup Exec Archiving option for Exchange is installed

Article:TECH182988  |  Created: 2012-03-05  |  Updated: 2014-05-09  |  Article URL http://www.symantec.com/docs/TECH182988
Article Type
Technical Solution


Issue



Enterprise Vault Storage Service stops immediately after starting with event id 6222


Error



The following event appears in Windows event logs:

Event Type: Information
Event Source: Enterprise Vault
Event Category: Storage Server
Event ID: 6222
Date:  02/03/2012
Time:  16:25:09
User:  N/A
Computer: Computername
Description:
Storage Service stopped

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

The following event appears in EV event logs:

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 4216
Date:  02/03/2012
Time:  18:18:10
User:  N/A
Computer: Computername
Description:
Access denied. User is not in a role that allows '{STO.EN_US} Can Administer Vault Stores and Partitions'.
User: 'domain\username'
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


Cause



Account do not  have required privileges to create a Storage vault.


Solution



1) Make sure the account used for Symantec Backup Exec and Enterprise Vault Services should be  the same.

2) The service account must have the following rights:

Logon as a batch job (For Windows 2008 only)
Logon as a service

Also Ensure it is not included under :
-Deny logon as a service
-Deny logon as a batch

3) To assign the required rights in the Domain Environment, you may do the following:

a) Go to  "Start" > "Programs" > "Administrative Tools" > "Group Policy Management"
b) Go to "Domains" > "Domain_Name" > "Group Policy Objects". Right click on "Default Domain Controllers Policy" and click on "Edit".
c) Under "Computer Configuration" click on "Windows Settings" > "Security Settings" > "Local Policies" > "User Rights Assignment"
d) Double click on the user right "logon as a service" and add the Backup Exec service account.
e) Click start -- run and type in gpupdate /force :- this will update the group policy forcibly
 
4) Once the rights are assigned, restart the Backup Exec services.

 


Supplemental Materials

SourceEvent ID
Value6222
Description

Storage Service stopped


SourceEvent ID
Value4216
Description

Access denied. User is not in a role that allows '{STO.EN_US} Can Administer Vault Stores and Partitions'.
User: 'domain\username'




Article URL http://www.symantec.com/docs/TECH182988


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