Enterprice Vault Storage Service stops immediately after starting with event id 6222, when Backup Exec Archiving option for Exchange is installed.

Article:TECH182988  |  Created: 2012-03-05  |  Updated: 2012-03-05  |  Article URL http://www.symantec.com/docs/TECH182988
Article Type
Technical Solution


Issue



Enterprice Vault Storage Service stops immediately after starting with event id 6222


Error



The following event appears in Windows event logs:

Event Type: Information
Event Source: Enterprise Vault
Event Category: Storage Server
Event ID: 6222
Date:  02/03/2012
Time:  16:25:09
User:  N/A
Computer: Computername
Description:
Storage Service stopped

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

The following event appears in EV event logs:

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 4216
Date:  02/03/2012
Time:  18:18:10
User:  N/A
Computer: Computername
Description:
Access denied. User is not in a role that allows '{STO.EN_US} Can Administer Vault Stores and Partitions'.
User: 'domain\username'
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


Cause



Account do not  have required privileges to create a Storage vault.


Solution



1) Ensure that the account used for Symantec Backup Exec and Enterprise Vault Services should be  the same.

2) The service account must have the following rights:

Logon as a batch job (For Windows 2008 only)
Logon as a service

Also Ensure it is not included under :
-Deny logon as a service
-Deny logon as a batch

3) To assign the required rights in the Domain Environment, you may do the following:

a) Go to  "Start" > "Programs" > "Administrative Tools" > "Group Policy Management"
b) Go to "Domains" > "Domain_Name" > "Group Policy Objects". Right click on "Default Domain Controllers Policy" and click on "Edit".
c) Under "Computer Configuration" click on "Windows Settings" > "Security Settings" > "Local Policies" > "User Rights Assignment"
d) Double click on the user right "logon as a service" and add the Backup Exec service account.
e) Click start -- run and type in gpupdate /force :- this will update the group policy forcibly
 
4) Once the rights are assigned, restart the Backup Exec services.

5) This should resolve the issue.






Article URL http://www.symantec.com/docs/TECH182988


Terms of use for this information are found in Legal Notices