Blue screen when Zonelabs Client is installed with Local Recovery Agent

Article:TECH18301  |  Created: 2006-09-04  |  Updated: 2008-07-24  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Blue screen appears after Partition Wizard finishes with local partition creation and prompts for reboot. Logoff dialog is not yet seen.

On the blue screen the following error is shown:

Stop c0000219 Fatal System Error
The windows logon process system process terminated unexpectedly with a status of 0x00000000. The system has been shut down.


Recovery Solution 6.0


Compatibility problem with ZoneLabs client and Local Recovery Agent.


Replace the following files in the Recovery Solution installation Path prior to reboot after running the installation:
  • RegAgent.dll
  • rnsmshl.dll
  • AeXRSAgt.exe

The fixes are attached to the right of this article in a file called

Attachments (1.2 MBytes)

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices