Symantec System Recovery (SSR) 2011 does not enumerate removable USB devices for backup

Article:TECH183100  |  Created: 2012-03-06  |  Updated: 2012-03-12  |  Article URL http://www.symantec.com/docs/TECH183100
Article Type
Technical Solution


Issue



SSR does not see a USB "stick" or "card" memory device (known by several terms, e.g., thumb drive, flash drive, pen drive, "stick", USB  key, etc.). The same appplies to SD/XD cards of all classes and sizes.


Error



No error. Device is not enumerated by SSR, even if Windows shows the device in Disk Management.


Cause



This is by design. Because these devices do not use LBA sector addressing,  SSR will not enumerate them for backup. 


Solution



There is no workaround. If the data written to such a device needs to be protected, copy the data to a standard Windows disk to be included in either a disk-based backup or to use the File and Folder backup method to protect just that particular set of files.




Article URL http://www.symantec.com/docs/TECH183100


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